FAQ

FREQUENTLY ASKED QUESTIONS AND TROUBLESHOOTING


  1. What are the advantages of the Cozyna Air Fryer?
  • The healthiest alternative to frying with oil. It fries with air!
  • On average, the Cozyna air fryer requires 70% less oil then any conventional fryer
  • You can: fry, grill, roast, reheat, and bake!
  • Optimal heat distribution with rapid air circulation system
  • Cooking in an air fryer is very quick, due to the small cavity that needs to heat up, and the strong air flow, the food cooks very quick.
  • Your food will be really tasty! Crispy on the outside, and juicy and tender on the inside. Another great advantage is: your food will not be dripping with oil.
  • No mess! Your Air Fryer won’t cause that mess all over your kitchen. It’s simple, quick and zero greasy in your kitchen.

 

  1. Do I need to use oil? 

You do not need oil to enjoy your Air Fryer. However, if you want your food to be crispier, we recommend using a little bit of oil directly in your food.

Be aware: Cozyna Air Fryer works on hot air circulation. Do not fill the basket with oil or frying fat.

 

  1. Can I use parchment paper/tin foil in my Air Fryer?

Yes, you can use parchment paper or tin foil when cooking with your Air Fryer. However, there are some precautions you need to be aware of:

  • Never cover the basket bottom completely. The air needs to flow around your food in order to cook it evenly. Covering the bottom completely, you will reduce the airflow and therefore, reduce the cooking performance.
  • Make sure to put weight on the baking paper/tin foil so it will not fly inside the basket and reach the heater, causing a burn.
  • Make sure to put the baking paper/tin foil in a way that does not touch the inside top of the Air Fryer, where the heater is. If the baking paper/aluminum foil touches the heater, it could burn.

 

  1. Is it dishwasher safe? How do I clean my Air Fryer?

Yes, you can use the dishwasher to clean your Pan and Basket. We also recommend washing it with hot water, liquid soap and use a non-abrasive sponge.

Wipe the inside and outside of the unit with a moist cloth.

 

  1. Is there any accessory for the Air Fryer?

Yes. Cozyna has a set of 5 and a set of 6 accessories to help you get the best results from you Air Fryer.

Buy Set of Accessories Here

 

  1. What are the Troubleshooting steps?

PROBLEM

POSSIBLE CAUSE

SOLUTION

The air fryer does not work.

The appliance is not plugged in.

Please make sure you try to plug the Air Fryer in another outlet; check your electrical panel to see if there is any loose switch and make sure to follow the manual instructions to turn it on.

You have not set the timer.

 

Locking switch in unit floor is stuck.

Turn the timer knob to the required temperature time to switch on the appliance.

 

Take the pan and basket out of the unit, locate a switch in the unit floor and put a pen/ pointy object in the switch, making sure it is loose and not stuck (do it at least 5 times). Then, insert the pan and basket into the unit and start the cooking process.

The food fried with the air fryer is not done.

There is too much food in the basket.

Put smaller batches of food in the basket. Smaller batches are fried more evenly.

The set temperature is too low.

Turn the temperature control knob to the required preparation time setting (see section ‘settings’ in chapter ‘Using the appliance’).

The ingredients are fried unevenly in the air fryer.

Certain types of ingredients need to be shaken halfway through the preparation time.

Ingredients that lie on top of or across each other (e.g. fries) need to be shaken halfway through the preparation time. See section ‘Settings’ in chapter ‘Using the appliance’.

Fried snacks are not crispy when they come out of the air fryer.

You used a type of food meant to be prepared in a traditional deep fryer.

Lightly brush some oil onto the snacks for a crisper result.

I cannot slide the pan
into the appliance properly.

There are too many ingredients in the basket.

Do not fill the basket beyond the MAX indication.

If necessary, insert half of the pan in the unit; lift up the pan and continue to slide the pan inside the unit.

The basket is not placed in the pan correctly.

Push the basket down into the pan until you hear a click.

 

White smoke comes out from the Appliance.

You are preparing greasy ingredients.

When you fry greasy ingredients in the air fryer, a large amount of oil will leak into the pan. The oil produces white smoke and the pan may heat up more than usual. This does not affect the appliance or the end result.

The pan still contains grease residue from previous use.

White smoke is caused by grease heating up in the pan. Make sure you clean the pan properly after each use.

French fries are fried unevenly in the air fryer.

You did not use the right potato type. You did not rinse the potato sticks properly before you fried them.

Use fresh potatoes and make sure that they stay firm during frying. Rinse the potato sticks properly to remove starch from the outside of the sticks.

French fries are not crispy when they come out of the air fryer.

The crispiness of the fries depends on the amount of oil and water in the fries.

Make sure you dry the potato sticks properly before you add the oil.

Cut the potato sticks smaller for a crispier result.

Add slightly more oil for a crisper result.

 

 

  1. Where can I find the Instructions for my Air Fryer?

Please click on the links below to download the manuals.

Original 3.7Q Air Fryer Manual

Digital 3.7Q Air Fryer Manual

XL 5.8Q Mechanical Air Fryer Manual

Digital XL 5.7Q Air Fryer Manual

Basket Divider Instructions

 

8. Where can I find recipes for my Air Fryer?

Each Air Fryer comes with 2 cookbooks full of amazing recipes! If you need access to cookbooks, please contact us at contact@cozyna.com or call us at +1(844) 426-9962.

 

9. Where can I find information about warranty?

The product is guaranteed to be free from defects in workmanship and parts for a period of 24 months from the date of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.
The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the US Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase 
This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made.
Proof of Malfunction
This warranty is valid and will be in effect with proof of malfunction or defect caused under Normal Wear and Tear. Cozyna may request pictures or videos in order to accept the claim. 
Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.
This warranty does not cover batteries or any other consumable items.
Normal Wear and Tear
This warranty does not cover normal wear and tear to the products or parts.
Exclusions
This warranty does not cover:
• Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorized modification, loss of parts, tampering or attempted repair by a person not authorized by the distributor.
• Any product that has not been installed, operated or maintained in accordance with the manufacturer’s operating instructions provided with the product.
• Any product that has been used for purposes other than domestic use.
• Any damage caused by improper power input or improper cable connection.
To Make a Claim
If a defect in the goods appears within 24 months you are entitled to claim a warranty. Please contact or send all warranty claims to:
Customer Service at contact@cozyna.com.


10. How can I open a Wholesale Account?

Please send an e-mail to contact@cozyna.com with your proposal and we will direct you from there.


11. I have an issue or question regarding my Air Fryer, what should I do?

Please refer to the Manual and Troubleshooting steps. If you still have a question or a concern, please contact us at contact@cozyna.com or call us at +1(844) 426-9962.